FAQ. FIND OUT answers to your important questions about our service and company.
Massachusetts Birth Certificate Questions
How long does it usually take to receive a certified birth certificate through your site?
Generally you’ll get your document within 2 to 5 business days. This process may be shortened or lengthened depending on the state that you’re ordering from, the accuracy of your information, and the speed of submitting additional documentation if required.
How much does your service cost?
It depends on which state you’re ordering from and what shipping options you select. Some states charge higher fees than others. For more information how we price our services, read more on our Pricing page.
Do you need to speak with someone with another question you may have?
We’re glad to help! Please give us a call at 1-877-318-2101 at our Texas headquarters. We’re open Monday thru Friday, 9am to 6pm, CDT. A service agent will glad to answer any questions you might have about our company.
How do I order a birth certificate?
Ordering a birth certificate online is one of the easiest ways to order certified birth certificates. Our company allows for you to order a official certificate of birth just by following the simple steps contained within our order form.
What if I have trouble ordering a birth certificate?
Although these cases are rare, we thought we should mention it. Should you encounter any issues, we are here to help. Our staff is trained and willing to assist you in ordering a birth certificate.